As a business owner, you are probably very familiar with employee workshops and understand the value of organizing one for your own employees. Fostering an atmosphere where employees can gain new skill sets and you...
Take a walk through the average workplace and talk to the staff. If you asked them if they were stressed at work, you’d get a mixed bag of answers but just about everyone would talk...
Customer success gurus may tell you that in order for your business to succeed you have to have a certain mindset, drive, innovative products, engaging marketing, enthusiasm and a slew of ‘isms’. Those things help,...
It’s important to have a sound business strategy, but who is responsible for carrying it out in order to fulfill an organization’s goals? A human capital strategy is a strategy that outlines the human resources...
Kanban is a system that schedules lean manufacturing. It controls the supply chain to realize cost savings through implementing the just-in-time inventory control system. The term “Kanban” is a Japanese word that means “billboard, ”...
Customer onboarding is a term typically used to describe the process users go through, from the start of their journey to become a customer and beyond. It encompasses a variety of interactions and engagements with...
The idea of design thinking is not at all new. People have been practicing design through the ages, from man-made wonders to automotive design, road systems, city layouts, and the most common and popular products....
Having a great start-up idea is only half the battle when it comes to being the next Google or Facebook or Uber. There are thousands of wannabe entrepreneurs flocking to Silicon Valley with a world-changing...
Any form of business process needs to be future proof and adaptable when it comes to technological advances. One of the biggest changes in the business and consumer market that are taking place at the...
The fishbone diagram or Ishikawa diagram is a cause-and-effect diagram that helps managers to track down the reasons for imperfections, variations, defects, or failures. The diagram looks just like a fish’s skeleton with the problem...
BPM software has always been known for being clunky and hard to use. Despite this, it’s an essential tool for any organization that wants to excel at process management. Taking full advantage of BPMS, however,...
Processes turn inputs into outputs. A process map visually depicts the workflow that achieves this. If you’re thinking “That’s just like a process flowchart!” you’ve hit the nail on the head, because the two terms...
Greetabl is a rapidly growing online one-stop-shop for creatively-curated gifts. Greetabl uses Tallyfy’s process management tool to run and scale their e-commerce operations. What was the core problem you wanted to solve at Greetabl? We wanted to streamline and develop...
Imagine that you are a business owner and a fitness enthusiast who wants to open a brand new gym in your hometown. As you start building the facility and preparing for opening day, you want...
Total cost of ownership is the sum of the purchase price of an asset plus operating costs for its lifetime. A simple example would be the cost of owning a car. You can buy a...
A change control process is followed to improve service, product, or project-based outcomes in B2B and sometimes B2C relationships. It begins with a clearly defined request for change from a client. Options are then identified and...
In a world full of start-ups with great ideas, smart services, and innovative products, one of the biggest questions out there is how to build on that initial success, scale operations and grow your company...
One of the main challenges facing businesses of all sizes is how best to manage the number of processes and services they operate. Whether the problems take the shape of out-of-date procedures holding up or...
Customer Experience Management, abbreviated as CEM or CXM, describes the processes used by companies to follow and organize interactions with clients. It describes all interactions that occur throughout the customer lifecycle. The aim of applying...
Many people are familiar with Six Sigma, a set of management techniques that helps companies minimize the likelihood of errors and improve the customer experience. Your company may have even chosen to implement Six Sigma...
What is a Process Improvement Plan? While this is a very open-ended question, as processes vary greatly from one industry to another, it still remains quite simple. A process is little more than a collective...
I want to share a personal example of how a new hire can go very wrong without an onboarding checklist. One of the most memorable hiring experiences I ever had was with a Fortune 500....
While some employees might be content with bare minimum effort, others (like you) are committed to constant improvement and aim to find out how to make fewer mistakes at work. Either out of a love...
The most successful businesses often achieve growth, reaching milestones and goals, because they often meet and exceed certain expectations held by their customers. Employees can achieve that consistently when they have a “road map” of...
When implementing large-scale changes within an organization, it’s generally considered that you need standard change management processes and procedures to ensure that key factors aren’t missed. However, as with any bureaucratic process, this can also...
When it comes to content marketing, there can be the temptation for businesses to treat it as a function that needs less quality control in place. After all, anyone can write to a reasonable standard...
User adoption is a situation in which users adopt a system that works to fill a specific need. They transfer from an old system and adopt a system that is newer, better, faster, more comprehensive, and...
Process variation happens when processes fail to follow a precise pattern. It’s a leading cause of quality issues both in transactional and production processes. Simply put, we aim to perform processes in such a way...
In business process redesign, vital business processes are overhauled to achieve specific goals such as increased return on investment, service improvements, or cost reduction. Any business process, be it production, sales, or financial management workflows...
If there is one subject that most people love to talk about, it’s goal setting. Endless podcasts, articles, books, and newsletters are created every year just around the topic of goal setting. People want to...