There are dozens of definitions that try to pin down exactly what case management is. Often, they come from the legal and medical professions – but case management can be used as an approach to...

In a way, Cost of Quality (CoQ) is a confusing term. To anyone new to it, it sounds like a term that refers to the cost you incur to produce a quality item. However, the...

When you engage in business, there are many forms of compliance that your company and its employees must uphold. “Compliance” refers to sticking to the rules. Meaning, you need to comply with relevant legislation, as...

When you go into business, you’re playing to win – and to do that, you need a strategy. Organizational strategy and strategic planning aren’t just for big businesses. Even a one-person business should consider its...

Nowadays, it’s as if the world has become one big village. Without much hassle, you can communicate and work with people from around the globe. Some say it’s a good thing. Others condemn it. But...

Have you ever had a plan of action that somehow turns into a plan for inaction? Or perhaps you’ve been to a meeting and received pages of minutes that don’t seem to have anything to...

Potential product defects can be quite harmful to any business. In some cases, a design error could lead to a large-scale product recall, costing you millions of dollars. Even if the design flaw isn’t that...

It’s a scary scenario: your business’ information systems get hacked, and credit or debit card information is stolen. It has happened to some of the biggest companies, and you can bet it sent their customers...

A regular project status report is essential for project management. After all, even if you’re doing an A+ job, the management has to be kept in the know. This helps ensure that everything is going...

Project risk management is the act of proactively identifying and mitigating risk. Imagine that your team is working on developing new software for a client and you have allotted six months to complete the project....

For a project to run smoothly, you have to have a team member assigned to every task and make sure each of them knows what to do. Depending on how complicated your project is and...

With technology developing at breakneck speed, it’s been getting significantly to communicate and work with teams across the other end of the world. Accordingly, business process outsourcing has been growing in popularity. In fact, according...

Business process analysis is an analysis method that helps to increase the efficiency and effectiveness of a process. It assesses how well the process achieves its end goal. Business process analysis identifies and examines every...

A team that works well together will be more productive, successful, and will be much easier to work with. But the minute you suggest trying out a few team building games you will probably be...

Every day, your customers interact with your company in some large or small way. This interaction may occur when that person uses your product or service. They may also engage with your company through a...

Once your new project is approved by management, it’s time to get to work. You’ve got a good idea of what work lies ahead, and all you have to do is get the team together....

Organizing a great project kickoff ensures that the project starts off on the right foot. See, the thing is, a project kickoff doesn’t only signify the launch of a project. It’s also a foundation to...

Businesses rarely operate at peak efficiency. To make sure that an organization is doing as well as it potentially can be, you’d need to constantly re-evaluate, improve, and sometimes even completely re-work your processes. Business...

SIPOC diagram is a Six Sigma tool used for documenting business processes. The word SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers which form the columns of the diagram. SIPOC diagram visually documents a...

There are a lot of great reasons to undergo an ISO audit – not least of which the ability to make sales to clients who specify that suppliers must be ISO certified. You probably already...

Business process standardization is the act of establishing a “best-practice” of how to carry out a process & making sure that the entire organization follows it. Standardization can either be done standalone for its inherent...

Six Sigma tools are an essential part of any business process improvement initiative. By identifying flaws and weaknesses in your processes, they allow you to significantly improve the efficiency of your business. Six Sigma Tools...

Retaining top talent is a very high priority for any company, big or small. According to the Center for American progress, hiring and retraining new employees can be extremely expensive, costing the company up to...

A workflow is, essentially, a series of repeatable steps needed to take to achieve some sort of business goal. Without the right software, however, workflows are nowhere near as effective as they can be. Digital...

In a business environment, the most successful teams are the ones that have learned to work through problems and make decisions together. But as a team leader, facilitating successful team decision making is no small...

As a sales manager, you are responsible for leading your team to reach their quotas and generate more revenue for the company. Sales management can be broken down into three main areas… Developing & Implementing Sales...

Business Process Optimization is the act of taking your old business processes and optimizing them for efficiency. The general idea is to make it more efficient – the means of doing that, however, can vary...

Business process design (BPD) is the act of creating a new process or workflow from scratch. It’s different from business process redesign, which as the name implies, means taking an already existing process and improving it....

Choosing the right CRM software can be a pretty rough task. There are more than 100 vendors that offer all sorts of different types of sales management platforms. Two of the most prominent CRM software...

In this age of rapidly growing technology, businesses have to grow just as fast as the technology surrounding them. Whether you are a small, medium-sized business or an enterprise, you probably need a CRM software...