What do you think of when you think customer first impressions? The appeal of a storefront or the street on which the store is located? The difference between the impression made by the storefront vs....

Making first impressions amazing for a customer is your key to growth and customer retention. You have only one chance to make a great first impression, so you should maximize every element of a customer’s initial...

In order to acquire and retain new customers, you have to understand the concept of customer success. Why do customers come to you rather than going somewhere else? It’s because they feel that your product...

Regardless of your industry, your sales goals are probably relatively simple. You need a certain amount of revenue in order to meet your monthly and annual goals. But for the long-term health and growth of...

When you get a customer, you want to keep them. A purchase is great, but a lifetime of purchases is so much better. Due to the amount of competition that exists within every industry, relying...

Every enterprise has at least one set process for approvals. That makes sign-offs simple, right? A quick review of traditional approval processes highlights the multiple headaches that manual approvals can generate – headaches that the...

One of the things that make your company successful is your ability to pay your bills and pay them on time. In the accounting world, the money that your company owes to others is called...

Getting your employees off to the right start is crucial. Achieving that experience among your employees, of course, is a complex process. The first days on the job should in equal measure prefer new workers...

Whether you’re starting a new business or trying to grow one, the accounting department in your company is essential to your success. It can also cause you endless troubles and woes. This department tackles two...

Your business needs supplies, raw materials and inventory to thrive and grow. To get these items, you order them from other companies, receive them and then pay for them. Usually, your warehouse or supply management...

A good first impression can work wonders. J.K. Rowling did just that with her first book. It hit the shelves and it exploded. For every book that she’s written since, upon its release, there are lines...

It’s time to reel in the old definition of disruption and replace it with one that enables enterprises to manage disruptive innovation sustainably. At least, that is the new tack Clayton Christensen promotes. Christensen, a...

Every week or so – the news media comes out with a discussion on the future of artificial intelligence (AI). This is followed by much mulling over whether or not it is going to disrupt us...

For any business, building a scalable sales process can be a difficult process. Although there is no shortage of advice out there on how to build a sales process, few programs touch on the importance...

Some cases are simple and easy to track. The number of processes involved in them is limited. As a result, the number of people working on them is also limited. Other cases can be more...

Given how much the success of a company is dependent on the success of its customers, it is surprising that customer success, as a field, is only just beginning to gain popularity. Everyone has heard...

For businesses wanting to survive in ever more competitive markets, where technological solutions are changing faster than many businesses can keep pace with, it’s difficult to take advantage of the benefits of automating manual processes,...

Every year, companies pour millions of dollars into marketing and lead generation. Sadly, only 80% of leads are converted into sales. Poor lead management is to blame for such a dismal return on marketing dollars...

In the past ten years, companies have increasingly begun to look to hire outside of their company. This is commonly referred to as “outsourcing” and can be an opportunity to minimize payroll expenses and decrease...

Guest post by Angela Allan. Mindfulness is the new buzz word when it comes to increasing productivity, emotional intelligence and creativity, and reducing stress in the workplace. Essentially, mindfulness is the practice of “being consciously...

All businesses are audited on a regular basis, be it annually, monthly or in a spot check by a regulatory body or when head office is interested in exactly what has been happening at a...

Asset risk management is big business these days and it’s up to each individual company to put the correct processes in place to suit their product, service, and style. Running a business that doesn’t have...

Growth in any company is exciting because adding new employees can bring a sense of fulfillment to everyone involved in the organization. However, the first 90 days of onboarding a new employee are critical. Failing...

Every time you contact a client, develop a new product or deal with a customer complaint, you likely follow a certain set of steps. These steps are known as business processes and they not only...

Problems with process improvement can pop up in any organization. That’s because every company has opportunities to improve processes, but not every company takes a well-thought and measured approach to process improvement. While intentions may...

To remain competitive in today’s business environment it is necessary to utilize continuous improvement tools. Continuous improvement tools help to enhance business processes. They do this by providing small improvements over time or a breakthrough...

As a business owner, it is easy to feel overwhelmed and like you are being pulled in many different directions at once. You are not only in charge of day-to-day operations but any other issues that...

For high-touch sales, customer onboarding can be a complex process. Simply getting a sale is far from enough for lasting success; instead, you need to make sure that you set your new customers up for a successful, long-term...

Many businesses do an excellent job of making initial sales and then become complacent with their current customers as they look for more business. But the truth is the work has only just begun when...

Building strong teams that are focused on collaboration is a key element for success. A team that takes ownership of their contribution and how they work together they will have a strong shared vision and...