IT service management (ITSM) is the most widely used model for managing IT resources. Designed to cater to the growing demands of an organization in terms of both everyday and future operations, ITSM involves implementing...

Do you remember printed software manuals? It used to be that you’d go into a store, buy a CD with a jewel case, and as you installed it on your computer, you’d thumb through the...

A host of problems arise when you fail to meet deadlines – client loss, time wasted, and loss of wages. Often, it’s easy for managers to blame project delays and the problems that come with...

What is Asana? Asana is a cloud-based task management solution that allows businesses to manage, collaborate, communicate, and organize their tasks and projects. It is specialized for handling multiple projects at one time and it...

We have been following rules ever since we were born. Some voluntarily – others involuntarily. Why are there so many rules and why do we need them? For some, following rules can be daunting as...

A business decision makers’ ability to combine answers to “what” they should automate with the “when” will differentiate a successful and unsuccessful deployment of automation. In order to answer the question of “what”, think about...

Remembering tasks is critical to any business and it helps maintain accountability in the workplace. Throughout time, there have been several different methods used to keep track of tasks. As technology evolves, there is an...

It is of extreme importance for companies nowadays to strive for process efficiency and added value for customers. Since the barriers to entry are diminishing, there is a rapid growth of firms storming the market...

An organization as a whole can be re-imagined as a living being, with its departments acting as the organs. Likewise, when applying Darwin’s ‘Survival of the fittest’ principle, it is evident how companies strive to...

Agile project management is a project planning and business process management approach that involves iteration. It is heavily concentrated on improving continuously and increasing the value of the project. In agile project management, the main...